Privacy Policy

Welcome to LingFlow ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data and confidential business information.

This Privacy Policy explains how we collect, use, and protect your information when you use our website, translation platform, and related services.

By accessing or using our services, you agree to the data practices described in this policy. If you do not agree, please do not use our services.

We collect information to provide, maintain, and improve our services. The types of data we gather include:

A. Information You Provide to Us:

• Account Details: When you register, we collect your name, email address, password, and company information.

• Billing Information: If you purchase a subscription, our trusted payment processors securely collect your payment and billing details.

• Customer Content (Documents): We process the documents and text you submit for translation. Your source files and translated documents are securely stored in your account so you can access, manage, or download them at your convenience.

B. Information Collected Automatically:

• Usage Data: We collect basic diagnostic information such as IP addresses, browser types, and page views to help us keep the platform running smoothly.

• Device Information: We may collect device identifiers to help secure your account and optimize your experience.

We use your information for the following necessary purposes:

• Providing Our Services: To authenticate your account, perform translations, manage your subscription, and provide customer support.

• Security and Fraud Prevention: To monitor for suspicious activities and ensure our platform remains secure for all users.

• Service Improvement: To analyze how our platform is used so we can make our translation engine better and faster. We strictly do not use your translated documents to train our core AI models.

• Communication and Compliance: To send you important updates or security alerts, and to comply with legal obligations.

Keeping your data safe is very important to us. We use industry-standard security measures to protect your information:

• Secure File Storage: We safely retain your translated documents and source files on our servers so you can retrieve them whenever you need. You retain full control over your files and can delete them from your account at any time.

• Encryption: All information sent between your browser and our servers is encrypted using standard TLS protocols, and stored data is protected with AES-256 encryption.

• Restricted Access: We limit internal access to your data using strict Role-Based Access Control, ensuring that only authorized personnel can access the systems they need.

We do not sell your personal information. We only share it in the following limited situations:

• Trusted Service Providers: We work with select third-party vendors (like secure cloud hosting services) who help us operate our platform. They are contractually required to keep your data confidential and secure.

• Legal Requirements: We may disclose information if required to do so by law, or if we believe in good faith that such action is necessary to comply with legal processes or protect our rights.

• Business Transfers: If LingFlow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but always under the protection of this privacy policy.

Like most websites, LingFlow uses cookies and similar technologies to make your experience better.

• Essential Cookies: These are necessary for the website to function properly, such as keeping you logged into your account securely.

• Analytics Cookies: These help us understand how visitors use our site, allowing us to improve its design and performance.

You can change your browser settings to refuse cookies, but please note that some features of our platform may not work correctly without them.

If you are located in the European Economic Area (EEA) or the UK, you have specific data protection rights under the General Data Protection Regulation (GDPR).

• Access and Portability: You can request a copy of the personal data we hold about you.

• Correction and Deletion: You have the right to ask us to correct inaccurate information or delete your personal data.

• Restriction and Objection: You can ask us to restrict the processing of your data or object to our processing.

• International Transfers: When we transfer data outside the EEA, we use legally approved mechanisms, such as Standard Contractual Clauses, to ensure it stays protected.

To use any of these rights, please contact us at [email protected].

This section applies specifically to residents of California, providing rights under the California Consumer Privacy Act (CCPA) and the CPRA.

• Right to Know and Delete: You can ask us to disclose the specific pieces of personal information we have collected about you and request that we delete it.

• Non-Discrimination: We will never provide a lower quality of service or charge different prices because you chose to exercise your privacy rights.

• Do Not Sell My Personal Information: LingFlow does not and will not sell your personal data. We also do not share it for cross-context behavioral advertising.

California residents can submit privacy requests by contacting our support team.

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to their site.

We advise you to review the privacy policies of any third-party websites you visit. We have no control over their content or privacy practices.

We may update our Privacy Policy occasionally to reflect changes in how we operate or to meet new legal requirements.

If we make significant changes, we will let you know by updating the 'Effective Date' at the top of this page or by sending an email notice. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please feel free to get in touch:

• Email: [email protected]