Terms of Service

Welcome to LingFlow ("we", "our", or "us"). We provide advanced, AI-powered document translation, terminology management, and processing services designed specifically for global enterprises, professional translation agencies, and individual practitioners.

These Terms of Service (the "Terms") govern your access to and use of our website, client applications, translation API, and all associated software services. By registering an account, accessing, or using any part of the LingFlow services, you acknowledge that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue your use of our services.

To ensure a secure, stable, and efficient platform for all users, you agree to strictly comply with the following rules and not to engage in, or assist others in engaging in, any of the following prohibited activities:

• Reverse Engineering & Hacking: You may not decompile, reverse engineer, disassemble, or attempt to derive the source code, underlying algorithms, or core logic of our translation engine, AI models, platform systems, or any integral software in any material way.

• Malicious Interference & Attacks: You may not intentionally upload or distribute viruses, trojans, worms, or other malware; nor may you participate in any activity designed to disrupt, overburden, launch Denial of Service (DoS) attacks, or otherwise harm our servers, networks, and related infrastructure.

• Unlawful & Infringing Content: You may not use our services to translate, generate, or transmit content that violates any applicable laws or regulations, including but not limited to material that incites violence, terrorism, child exploitation, is highly defamatory or offensive, or explicitly infringes upon any third party's intellectual property rights or trade secrets.

• Abuse of Service & Automated Scraping: Without our prior written consent, you may not use any automated means (such as bots or scrapers) to bulk-harvest platform data; nor may you attempt to bypass our security protocols, API rate limits, or billing systems for fraudulent purposes.

Your Content: You retain full, exclusive ownership and all intellectual property rights to the source documents, translation corpora, glossaries you upload, and all translated results we deliver to you. We claim absolutely no ownership over your business data or confidential information. We use your content only to the limited extent necessary to provide you with the required services (such as executing translation tasks and system storage).

Our Platform & Technology: LingFlow exclusively retains all rights, title, and interest in and to our services, including but not limited to our underlying software architecture, proprietary translation algorithms, AI training models and artifacts, UI/UX designs, trademarks, service marks, and associated documentation. Your use of the service in no way implies a transfer or grant of any licensing rights concerning the platform's core technology or intellectual property to you.

Your privacy and enterprise data security form the cornerstone of our business. We commit to handling your sensitive documents and personal information following industry-leading, stringent enterprise-grade security and encryption protocols (such as TLS in transit and encryption at rest).

Comprehensive details regarding our data handling practices—including how we securely store files, our data retention periods, and our solemn commitment never to use paying customers' private data to reverse-train or fine-tune our public AI models—are explicitly outlined in our complete Privacy Policy. By using our services, you acknowledge and consent to the data collection and processing methods described in that policy.

While we utilize the industry's most advanced AI technologies and continuously optimize our algorithms in an effort to provide the highest quality translation services, you must understand that machine translation inherently possesses certain limitations under current technological conditions. Our services are strictly provided on an "AS IS" and "AS AVAILABLE" basis, without any express, statutory, or implied warranties of any kind.

We expressly disclaim any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the translation results will be 100% absolutely error-free, flawlessly tailored to all specific professional or cultural contexts, or that the service will be entirely immune to network interruptions or system errors. Before applying our translation results to medical, legal proceedings, high-risk financial decisions, or any critical business areas that could lead to severe consequences, you are solely responsible for conducting professional human review and substantive verification of their accuracy and compliance.

To the maximum extent permitted by applicable law, LingFlow, its parent companies, affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of your use of or inability to use the service.

These excluded damages include, but are not limited to: loss of profits due to system failures, decreased revenue, complete loss of data, interruption of business partnerships, costs of procuring substitute services, or severe damage to goodwill. This limitation of liability remains effective even if we have been explicitly advised of the possibility of such potential damages in advance. In the event of any legal claim or action, our total aggregate maximum liability to you shall never exceed the total cash amount you actually paid to us for the specific service giving rise to the dispute during the twelve (12) months preceding the claim.

You agree to actively defend, fully indemnify, and hold harmless LingFlow and its subsidiaries, employees, directors, and business partners from and against any lawsuits, claims, demands, or liabilities asserted by any third party (including government agencies), and all resulting damages, losses, and reasonable expenses (including, without limitation, reasonable attorneys' fees, litigation costs, and expert witness fees) arising out of: (a) your actual use, or the use by anyone using your account, of the Services; (b) the illegality or infringing nature of any content you submit; (c) your material breach of any term of these Terms of Service; and (d) your violation of any third party's intellectual property rights, privacy rights, or other lawful rights during your use of the service.

As our platform evolves and relevant laws and regulations are updated, we absolutely reserve the right, at our sole discretion based on our commercial judgment, to modify, add to, or completely replace these Terms of Service at any time.

If the revisions significantly constitute a "material change" to your existing core rights/obligations (the specific criteria for which will be reasonably determined by us based on commercial practice), we commit to providing a reasonable transition window before such major changes take effect, either via a prominent banner notice at the top of the platform or by directly sending a formal notification email to your registered account address. After the notification period expires and the changes become effective, your continued access to the platform or invocation of any of our APIs will irrefutably indicate that you have carefully reviewed, fully accepted, and voluntarily agreed to be comprehensively bound by these newly revised terms. If you refuse to accept the new terms, discontinuing the service is your sole remedy.

We may, without any prior written notice and without assuming any form of liability for damages, entirely at our unilateral discretion, immediately terminate or permanently suspend your platform account and block all service access privileges. Reasons triggering such action may include, but are not limited to: (a) our systems detecting a severe violation of these Terms or related policies on your part; (b) receiving mandatory requests from law enforcement or government regulatory bodies; (c) the occurrence of unforeseen, severe technical or system-level failures affecting the whole platform; or (d) prolonged periods of abnormal account inactivity or unsettled billing.

If you wish to terminate your platform account and this partnership agreement for any reason, the process is straightforward: you may independently clear your files, completely cease using all relevant service interfaces provided by this platform, or submit a ticket to contact our technical support team to actively initiate a thorough, compliant purge and deletion of your account data. Even after account termination, provisions within this agreement naturally intended to survive—such as those relating to "Intellectual Property," "Limitation of Liability," "Disclaimer," and "Governing Law"—shall continue to remain fully effective.

These Terms of Service and all ancillary legal relationships between you and LingFlow shall be exclusively governed by, bound by, and construed in accordance with the current laws of the jurisdiction where LingFlow is legally established to operate, expressly excluding the application of its conflict of laws principles, and the United Nations Convention on Contracts for the International Sale of Goods shall not apply for the time being.

We both agree that any substantive dispute arising out of or related to this Service shall first be attempted to be resolved amicably through good-faith negotiation; if such negotiation fails to yield a result within thirty (30) days, either party may file formal legal documents with a court of competent jurisdiction. Our occasional failure to or delay in taking action to enforce any specific right or remedy under these Terms shall not be construed or inferred as a fundamental or complete waiver of such rights or recourse provisions at any time.

If any single provision or any portion deemed unenforceable within this document is finally determined by a court of competent jurisdiction through due legal process to be invalid, illegal, or lacking legal enforceability, that specific affected content shall be severed from the overall agreement terms. However, such severance shall ensure that the validity and binding nature of all other remaining parts of these Terms shall continue in full force and effect comprehensively. Concurrently, the provision deemed defective shall be systematically replaced by a new, legally valid, and enforceable provision whose commercial, economic, and legal intent most closely aligns with the original intent envisioned by the failed provision.

This agreement document, along with our officially published Privacy Policy on the platform, Data Protection Addendums, or other operational service addendum terms, together constitute the complete, indivisible, sole, and overall agreement between the user (you) and the provider (us) concerning the systematic use of the cloud services on this platform. They completely supersede and thoroughly replace any and all prior agreements, statements, or proposals (whether verbally promised by authorized agents or formed in writing through early email correspondence) reached between us at any time regarding these same core subjects.

If you harbor any detailed concerns regarding the specific binding boundaries of these Terms of Service or require further formal written explanatory endorsement regarding whether a specific commercial use case complies, please feel free to contact our resident legal compliance and dedicated senior service support team for consultation via our formal email channel at any time: [email protected]